RAAFA Rewards is a rewards and recognition network, allowing you to access offers and experiences, for more of the good out of life - from getaways, dining or visiting a top attraction.

We're about making your life more fun, energized and fulfilling, with sought-after experiences that make you feel like the VIP you are, and the joy of saving on the everyday things too.

Make unforgettable memories and be part of the fun with RAAFA Rewards.

You have access to RAAFA Rewards because you are a RAAFA member or an employee.

Sign up is only available to you if you are a RAAFA member or employee.

The redemption method will vary by Reward type:

1. Add to Cart: these Rewards are added to your cart with the discount applied automatically. Simply select 'add to cart' and purchase using one of the payment options available. The discounts and offers you are eligible for will automatically apply at checkout.
   Add to Cart products are supplied by Neat Ideas, a third-party benefits provider, and are subject to their availability and Neat Ideas' Terms and Conditions.
2. Find out more: these Rewards are redeemable via a third-party website. You may need to enter a coupon code or follow a link to a specific website. This redemption method will be clearly explained in the offer page.
   Find out more offers are subject to the terms and conditions of the respective third-party benefits provider.

The majority of offers are redeemed exclusively online at RAAFA Rewards or from an associated third-party website

Some specific offers may require you to call to book. This will be clearly outlined on the product page.

For Rewards you are able to add to cart, the following payment methods are available:

• Visa
• Mastercard
• American Express

Payment methods may vary when redeeming offers on third party websites.

If you haven’t received a confirmation email within 72 hours of signing up through the RAAFA Rewards platform, contact our affiliate, Neat Ideas, by emailing: customersupport@neatideas.com.au.

Access to these offers is restricted to RAAFA members and employees only. Access and links to RAAFA Rewards cannot be shared with ineligible users. Users found to be distributing offers to others risk account deactivation.

Users of RAAFA Rewards are able to purchase products on the website for the purpose of gifting. Please simply purchase the product yourself, then distribute the product or voucher separately. Please note that some products or 3rd parties may have separate restrictions on this practice.

 

You can change your details at any time in the "My Account" section of the website.

The following information relates to some 'add to cart' product including experience and attractions bookings made through the RAAFA Rewards platform, or products that you can add to your cart.

For amendments, cancellations and refunds on 'find out more' products, please contact the third party provider directly. Please note, that third party providers have separate terms and conditions of purchase.

We ensure the relevant details of the products are highlighted in the overview of the product and the specific details are available in the details of the product. At the checkout, we remind customers to check their order before placing their order. Customers must tick a box confirming that they have reviewed their order to purchase.

We will of course gladly refund the full purchase price of an 'add to cart' product if:

• If we have made an error, human or computer.
• If we have charged twice for an order.

Please note that delays in delivery, physical or electronic, do not constitute an error.

For 'add to cart' products purchased on the RAAFA Rewards platform, dates of an existing booking may be fixed and can’t be amended. However, you can cancel your booking (subject to cancellation policy) and make another booking if your desired dates are available.

Cancel your purchase by contacting the RAAFA Rewards customer service team managed by our affiliate Neat Ideas by completing the Enquiry form located in the "My Account". Please select 'Product issues' as the enquiry category. Or, by emailing customersupport@neatideas.com.au.

Please allow 7 to 10 business days for a refund to go back into your account.

The offer may be sold out on the chosen dates. If you’re flexible with your dates, simply search for new dates. Alternatively, explore our other offers available.

Purchases made through the RAAFA Rewards platform should receive a confirmation email. If you haven’t received a confirmation email within 24 hours of purchasing a product through the platform, contact the RAAFA customer service team managed by our affiliate Neat Ideas by completing the Enquiry form located in the "My Account" or by emailing customersupport@neatideas.com.au. Please select 'Product issues' as the enquiry category.

If the purchase was a 'find out more' product, redeemed via a third-party website, please contact the customer service team from the provider.