Protecting your privacy is important to RAAFA (RAAFA, ‘we’ ‘us’ and ‘our’). This notice explains how we collect, handle and safeguard your personal information when you participate in RAAFA Rewards and sign up to use the Rewards Platform.

When you participate in RAAFA Rewards, RAAFA collects and uses your personal information in order to provide you with access to RAAFA Rewards.

When you redeem rewards or make purchases through RAAFA Rewards, we will collect information about the partners and brands you have interacted with or, in the case of purchases, the specific products you have purchased. We use this information to provide you with benefits and rewards, as well as to improve the RAAFA Rewards experience and for data analytics purposes.

If you don’t provide us with the information we need, or if you provide us with incorrect or incomplete information, then we may not be able to provide access to RAAFA Rewards.

Your information will either be collected directly from you when you sign up and use RAAFA Rewards or may be passed through to the Rewards Platform on your behalf by a RAAFA Affiliate.

RAAFA will share your information with anyone engaged by us or acting on our behalf in providing RAAFA Rewards to you. This includes:

• Third party providers who provide you with the Product on terms and conditions agreed between you and provider.

RAAFA will handle your information in accordance with our privacy charter, which you can view at https://www.raafawa.org.au/wp-content/uploads/2024/07/PrivacyStatement2023.pdf.

You can also refer to the privacy policy for further details about how you can request access to, or correction of the information we hold about you, how you can make a complaint about the handling of your personal information by us and how we will manage that complaint.

We have taken steps to ensure acceptable security arrangements are in place to protect your information.

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website. Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.

We may use your personal information to tell you about other RAAFA products and services, discounts, special offers, competitions and invitations to special events. If you do not wish to receive any marketing material from RAAFA, you can withdraw your consent by using the unsubscribe function if you have received marketing material electronically.

Contact our affiliate, Neat Ideas, for enquiries.

Email: customersupport@neatideas.com.au